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Store Policy
Customer Care
Luxora is operated by NEXGEN Soluções. Contact us at contact@luxora.homes and include your order number when relevant. We aim to reply within 2 business days and resolve customer concerns fairly.
Privacy & Safety
We use customer information to process orders, arrange delivery, provide support, prevent fraud and meet legal obligations. Order details are shared only with payment, technology and fulfilment partners where necessary. We do not sell personal information.
Payment Methods
Complaints
Email contact@luxora.homes with your order number and a clear description of the issue. We will work to resolve complaints fairly and promptly.
Payment Methods
Secure card payments are processed through Stripe. Available payment methods are shown at checkout.
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